Ticket outlets operated by independent busineses, such as convenience stores. A 3rd party outlet can be set up as a separate business account.
A pass to an event that allows special privileges to the bearer. You must select a patron (not a house customer) to sell an access pass, and WBST only allows one access pass per patron for each season.
Tracking patron account history across seasons.
A generic version of a type of season. Activities are used as templates for creating seasons.
Business organization and data account administrators. TBD
An item to which you can assign seats. See also Non-Allocatable Item.
Items to which seats can be assigned. Only single event and combination items are allocatable.
The assignment of a specific seat to a single event or combination item.
Associating undistributed money to an order line or order charge. Payments can be applied automatically or manually, depending on the selling control configuration.
A group of seats that have the same price level (PL). A seat can not belong to more than one price level.
A Best Available search using default system settings. The default system setting for Best Available always finds contiguous seats within the same row. Auto-assign adheres to seat gap rules.
Another term for the Ticket Reservation System (tRes).
A a record of item transactions collected over a period of time to store operator selling data. Batch information is used for reconciling sales and reports.
A function that automatically assigns the best available seats to an allocatable item. The seats considered the best available for an event at a facility are configured by the ticket manager in tRes.
Business accounts are the business organizations through which you sell tickets. Multiple business accounts can be assigned to a data account. Independent business accounts are required for business organizations that need to manage their users and sales reports separately from other business organizations.
The organizations through which you sell tickets. A business organization may have multiple selling locations, each of which use oneor more ticketing terminals. Each business organizations can manage its users and sales reports separately from other business organizations.
Ending the current order without saving changes.
Reducing the quantity of an item in an order line during order management.
The combo item is a multiple event item (for example, season tickets or a series). A combo item is built using previously created single event items.
A control is a selling environment. It is used to set up the parameters of the selling process, such as valid items, operators and pay modes. One or more controls can be assigned to each seller, thereby allowing you to customize the permissions given to each business organization.
A status applied to seats that are held but not yet part of a customer order.
Paciolan's back-end system for credit card authorization.
A status applied to seats that are held for a customer order but not yet allocated.
Seats for a single event that are on hold for a customer without being added to the customer's order.
The account that is comprised of the database/supplier. Multiple business accounts can be assigned to a data account.
The owner of the database or the supplier.
The process of sending data from tRes to WBST due to data changes in tRes.
The removal of seat assignments from an order line in order management.
Delivery methods (also called dispositions) represent the ways in which ticket ownership is transferred to patrons. The types of delivery methods include magstripe credit cards, magstripe student IDs, print at home, and traditional.
A set deduction from a standard item price.
Code used by the ticket office to indicate how the customer wants tickets to be disbursed (for example, print and mail or will call).
A ticketing services company whose business involves providing sales channels for tickets. This service could be provided through a manned outlet, ATM machine, or other means.
An old name for Item Sales that is no longer used.
A single game or performance which is taking place at a specific date, time, and location. An event is an instance of a particular item. For example, "The Rose bowl" event at the Rose Bowl on January 1, 2005.
The physical location where events are held.
The fee that the customer is charged in addition to the ticket price. A facility fee is typically used to separate the facility and ticket revenues.
Map of the facility where the event takes place. Shows seat sections and relationship to stage.
The time zone within which a facility is located.
A fee cap is a limit to the per item fees on an order for a specific season. If an item's fees exceed the fee cap, WBST automatically applies a negative charge to offset the extra fees.
Completing this process is required during order management when changes to a patron's order have payment implications, require entry of a magstripe credit card number, or require entry of a print at home email address.
A security product set up to control access to a company's internal systems from external sources, and to control access to outside systems from within the company.
An Item with a fixed list of events. A Fixed combo cannot include miscellaneous items, donations, or gift certificates.
A group of fixed combinations from which patrons can choose.
A non-allocatable item that can be purchased by customer as all or part of an order.
A collection of similar events.
A specific collection of hardware and software applications housed at a Hosting Facility for the purpose of providing a customer remote access to the applications under the terms of a Hosted Services Agreement.
A physical plant at which system hardware is located, for the purpose of hosting system functions to be used by others, usually via Internet or leased-line connectivity.
The house customer is a group of customers about which no information, including address, is gathered or stored. You can use the house customer for sales to walk up customers and, typically, the category is used in a quick sale (on sales) situation.
An individual (or public) customer is a single patron about which WBST keeps a record of personal information. In this record, WBST stores the customer's address and phone number, as well as many other other types of pertinent information.
A worldwide system of computer networks.
The set of items that can be sold.
Anything you can sell using Paciolan software. You search for items by key item attributes. Every item has a type, but may or may not have an inventory. All items are uniquely identified by item key (season and item codes) An item can contain other items.
A list of seasons and the items that compose the seasons. When item groups are included in a control, operators assigned to that control can sell the component items of all the seasons in the item group.
Predefined sales paths that guide an operator through the sales process. The types of item sales include onsales, general sales, and promotional sales.
A subdivision of a facility that contains sections.
(magnetic stripe readers) swipe reader for reading any card with magnetic stripe information, such as credit cards, driver's licenses, and access control cards.
The loading of inventory data from tRes to Paciolan 7 for a complete load or for changed season, event seat, or seatmap data.
A window that is docked in the detailed view of the seat map. The MiniMap allows you to navigate to other areas of the detailed map and displays where each seat block is located.
An item that is not covered by the normal ticketing process. The item may represent away game events (attached to your external events) or be used to sell hats or T-Shirts.
An item that is not a ticket and to which you cannot allocate seats. For example, a hat or a donation.
Seats that a ticket operator has selected for an order, but for which the order is not yet placed.
High-volume ticket sales event.
Operator codes represent the operators that can use each control. This allows multiple operators to be assigned to each control and individual operators to be assigned to multiple controls.
A specific monetary event recording items purchased, customer ID, Order total, and Payment Method. The sum of all transactions for a Customer. An order is not specific to a date. One customer's transactions at an instance in time, once an item is added to the cart. An order is either Open, Completed, Voided, Returned, Exchanged, or Cancelled.
The total handling or service charges for an order. Order charges are added to the ticket prices, discounts, surcharges, and delivery charges for the order.
An order line is an order management element that contains a single item and quantity for a selected patron and season. If the item is allocatable, the order line will also contain a price level, a price type, and seatblock information.
A part of the Order Management tab that displays both standard and customizable information and entry fields that apply to a single order line item.
A method of adding or editing sales based on a patron and season combination. You can manage each combination at the order level and order line, as well as input payment information.
Selling more than one ticket/person per seat. Paciolan software does not allow overallocation. You must have seats available to print tickets.
When demand exceeds supply. You can oversell by choice in Paciolan software. When you oversell, you can have a lottery to determine which patrons get tickets.
A generic personal record that is used to capture demographic information about individuals or institutions. These records are stored in the patron database. Also called a customer.
A method of payment such as cash, check, or credit card.
The means that patrons use to pay for their orders, including the cash, check, credit, gift card, gift certificate, and other types. You cannot edit or add to these payment types.
A set of attributes that define methods of payment used by patrons, including the payment type. For, example, the Visa or MasterCard paymodes are assigned the Credit payment type.
The batch assigned to the current user's operator code in the WBST control (policy). Whenever you select a policy for selling, WBST automatically uses the permanent batch number to record item transactions
The name of the controls under which you are currently selling.
A group of orders dealing with Money recorded in a date range. A POS Batch may include orders across DB.
A group of sections or seats within a facility that have similar pricing. The group cannot belong to more than one price level.
An event in a combo item that you use to automatically select or deselect seats for multiple events. For example, you use one game in a season ticket package to select seats for all of the games in the season.
The process of adding or removing event items from a fixed combination item. When you prorate items, their cost is removed from the order total.
A method of assigning seats from a season to the patron who purchased the same seats in a previous season.
A method of selling seats from a season to the patron who purchased the same seats in a previous season.
A method of selling items from a season to the patron who purchased the same items in a previous season.
Sales codes are used to track the origin of sales via the selling process.
SBClient allows you to create a logical connection between your PC and a host system. You use this connection to run Paciolan systems, such as tRes. Each connection is called a session.
A pre-defined search path that specifies the sequence and other criteria that seats should be searched by. Search plans are often used for group sales.
A time period in which a set of similar events occur (e.g., Football Season or 2005 Ballet Season). A season does not have a time limit. Item pricing is determined by season.
An adjacent group of seats in same row that are on hold for an event.
Map of individual seats within a section and whether they are occupied or available. Can also show seat type: wheel chair accessible, season ticket holders, etc.
A seating description used to indicate whether a seat is occupied, in use during a sale, or on hold.
The page you use to gather the items your customer wants to purchase. This page allows you to review selections, make necessary modifications or additions, and complete orders.
A percentage of a fixed amount that is added to the item price and any per item fees. Typically used in Canadian markets to represent tax.
An old name for WBST. Should be deleted.
Whenever you change the permanent batch from within WBST, the newly assigned batch is considered temporary. Temporary batch numbers do not change the setting in the WBST control (policy).
(TID) The identifier supplied by the credit card processor to allow a merchant to designate the source of a particular transaction.
Admission to an event. A ticket may or may not have a seat assigned.
The amount of money charged to customers (by order line) for each ticket that they buy.
Traditional delivery methods are those that physically transfer tickets to patrons, for example, box office, will call, mail, or FedEx.
A monetary event recorded in a batch. Transactions are specific to a date and time.
Also called the back office or the Ticketing Reservation System.
A payment that is not applied to an order line at the time the order is placed.
A URL (Uniform Resource Locator) is the address of a file accessible on the Internet. A Web site address is an example of a URL.
Web-Based Sales Terminal. An old name for item sales that is no longer used.
A type of ticket disposition where the ticket purchaser picks up the tickets at a ticket office or other location. This is commonly used when it is impractical to mail tickets for some reason.